Terms of Service

Navicrux is a business registered in the Netherlands with the Chamber of Commerce (KVK) under number 42131912, established in Haarlem, the Netherlands (VAT / BTW: NL005520365B91) ("Navicrux", "we", "us").

These Terms of Service (the "Terms") form a binding agreement between Navicrux and the business or person that registers for or uses the service ("you", the "Merchant"). If you use the service on behalf of a company, you confirm you are authorised to bind that company. If you do not agree to these Terms, do not use the service.

• Service — the Navicrux software platform that connects your e-commerce store (e.g. Shopify) to warehousing and fulfillment, routes and manages orders, and related features.
• Fulfillment Partner — the third-party warehouse, logistics and carrier providers that physically store, pick, pack and ship goods. Navicrux is not a carrier and does not itself transport goods.
• Wallet — your prepaid balance held with Navicrux, used solely to pay for the Service and fulfillment.
• Goods — the products you sell and have fulfilled through the Service.
• End Customer — the customer who buys from your store and to whom Goods are shipped.

Navicrux provides software that orchestrates order fulfillment: importing your catalogue, routing orders to a Fulfillment Partner, managing inventory and customs data, and giving you a dashboard to monitor it. The physical storage, handling and shipping of Goods is performed by the Fulfillment Partner, not by Navicrux.

We may add, change, or remove features. The Service is provided on a business-to-business basis for use in your trade or profession only; it is not intended for consumers.

You must provide accurate, complete account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. You must be a business, at least 18 years old, and legally able to enter into contracts. You may not use the Service if you or your business are subject to sanctions or located in a sanctioned or restricted jurisdiction.

• You fund a prepaid Wallet to pay for the Service and fulfillment. Top-ups are processed by our payment provider (Mollie). We do not store your full card or bank details.
• Wallet credit may be used only for Navicrux services. It is not electronic money, cannot be transferred to third parties, and is not withdrawable as cash, except as a refund of an unspent balance under section 09.
• Your Wallet and charges are denominated in the currency shown in your account (typically your store currency). No interest is paid on Wallet balances.
• Fulfillment costs are drawn from your Wallet as orders are processed. If your Wallet has insufficient funds, orders may be held until you top up.
• You are responsible for all applicable taxes on your own sales. Where required, VAT is handled under the applicable rules (including the reverse-charge mechanism for eligible cross-border B2B services).

Fees consist of fulfillment and shipping costs plus our service fee/margin, and any subscription fees we communicate to you. Prices may change; we will give reasonable notice of material changes, which apply to future orders. Payment-provider and currency-conversion costs may apply and are reflected in your charges.

• Provide accurate product, customs and shipping data — including descriptions, weights, dimensions, values, country of origin, and HS/commodity codes. You are responsible for the accuracy and legality of this data.
• Comply with all applicable laws for the Goods you sell and ship, including product-safety, labelling, import/export, customs, and consumer-protection laws in the destination countries.
• Own or be licensed for all intellectual property in your Goods, listings and content; you must not infringe third-party rights.
• Handle your own relationship with, and legal obligations toward, your End Customers (including consumer rights, returns, and communications). Navicrux fulfils orders on your behalf and is not the seller of your Goods.

You may not use the Service for, and must not ship, any Goods or conduct that are:

• illegal, counterfeit, stolen, or infringing;
• weapons, explosives, hazardous or dangerous materials, or otherwise restricted for carriage;
• subject to sanctions or export controls, or destined for sanctioned parties or jurisdictions;
• otherwise prohibited by a Fulfillment Partner, carrier, payment provider, or applicable law.

We may refuse, hold, or dispose of Goods, and suspend orders, that breach this section, and you remain liable for related costs.

• Delivery times, carrier options and costs are estimates provided by Fulfillment Partners and are not guaranteed.
• Unless agreed otherwise in writing, you (or your End Customer, as applicable) act as importer and/or exporter of record, and are responsible for duties, import taxes, and customs compliance.
• Title to and risk in the Goods remain with you (or pass to your End Customer under your own sale terms); Navicrux does not take title to your Goods.
• Claims for loss or damage in transit are subject to the relevant carrier's and Fulfillment Partner's liability limits and claim procedures, which cap the amounts recoverable.

You may request a refund of your unspent Wallet balance; amounts already spent on completed or in-progress fulfillment are non-refundable. Orders can be cancelled only before they enter fulfillment. You are responsible for any chargebacks initiated on your top-ups and any related fees.

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or that it will meet your requirements. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot be excluded under Dutch law.

To the maximum extent permitted by law, Navicrux is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, goodwill, or business, arising from or related to the Service.

Our total aggregate liability for all claims arising in any twelve-month period is limited to the greater of the total service fees you paid us in that period, or €500. These limits do not apply to liability that cannot be limited under applicable law (such as for intent or gross negligence).

You will defend, indemnify and hold Navicrux harmless from claims, losses, and costs (including reasonable legal fees) arising from your Goods, your data, your breach of these Terms or applicable law, or your relationship with your End Customers.

The Service, software, and all related intellectual property are and remain owned by Navicrux and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term. You retain ownership of your own content and data.

Each party will keep the other's non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law.

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf (for example your End Customers' shipping details), we do so as your processor under a data processing agreement. You are responsible for having a lawful basis to provide us with that data.

Either party may terminate on reasonable notice. We may suspend or terminate access immediately if you breach these Terms, create risk or legal exposure, or fail to pay. On termination, your right to use the Service ends; we will refund any unspent Wallet balance, subject to completion of in-progress orders and any amounts you owe.

We may update these Terms from time to time. We will post the updated version with a new "last updated" date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept them.

These Terms are governed by the laws of the Netherlands. Any dispute will be submitted to the competent court in Haarlem, the Netherlands, unless mandatory law provides otherwise.

If any provision is held unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). These Terms, together with the Privacy Policy and any order-specific terms, are the entire agreement between us.

Questions about these Terms? Contact us at operations@navicrux.com or via our contact page.